Shipping & Exchange

Shipping Policy

• We have free shipping across India for all orders including prepaid. Although we charge a convienience fee of Rs 100 to avail the Cash on Delivery service. This convienience fee is not refundable.

• We dispatch our products from Monday to Saturday, and it takes another 3 to 10 working days for the order to reach you based on your location. Some products are on pre-order so please expect a short delay in the dispatch of these products. The relevant product page will have these details mentioned.



MODE OF PAYMENT

• Prepaid Orders: Once you place an order, we will try and dispatch most products the next working day itself. But this is based on the product.

• Cash On Delivery Orders: - We will dispatch your order the next working day after the cash on delivery order is confirmed. But this is based on the product.



Exchange Policy

We are committed to make your shopping experience as fuss-free and enjoyable as much as possible! Please read through the following terms & conditions prior to making a purchase.

Order Cancellations (for orders within India):

If unfortunately you have to cancel an order, please do so within 24 hours of placing the order by emailing us at rawzadesign@gmail.com. Please do mention your order Id. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort.

• If you cancel your order before your product has been dispatched, we will refund the full amount (in case of pre-paid order). The amount will be refunded by respective payment gateway i.e. is Citrus Pay within 7-10 working days 

• If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges ( in case of pre-paid order). The remaining amount will be refunded by respective payment gateway i.e. is Citrus Pay within 7-10 working days 

• The customer agrees not to dispute the decision made by Rawza and accept the Rawza’s decision regarding the cancellation.



Exchange:

• Exchanges are accepted ONLY IF THERE IS SOME MANUFACTURING DEFACT, then the garment should be sent back to us (address given below). The item should be dispatched back to us within 7 days after delivery and only after receiving the garment you will receive an email with the voucher code which you can redeem while placing the new order.

• If the garment size doesn’t fit you at all , you can send it for exchange and request for a different size. You are not allowed to buy a different dress in exchange of it. You will be getting the same dress in bigger or smaller size as per your request. Size exchange is allowed only once per order.

• Same is applicable for all the sale & discounted purchase.​

• Place the exchange request by emailing us at rawzadesign@gmail.com. Do mention the size and order number while placing the request.



Refund/Return:

Note : Refund is not applicable to any products purchased at Rawza. We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. In case you are not fully satisfied with the product, we provide an easy exchange policy. You can get your product exchanged in simple 3 steps:

Courier the purchased product at below address in the condition it was delivered.Please let us know the product (with equal or higher price than product being returned) you want in exchangeWe will courier the exchanged product at your mentioned address within mentioned delivery period

In case you want to return the product, we have credit note policy. Courier the purchased product at below address. Once the product is received, we will provide you with a credit note with amount equal to order amount of that product which you can utilize to purchase any product from our range of other designs. This credit note is valid for a period of 6 months from the date of issue. Refund is not applicable to any product purchased at Rawza. Also, if once the order is fulfilled, payment fulfillment partners are also not liable for any refund. The customer agrees not to dispute the decision made by Rawza and accept the Rawza's decision regarding the return policy.

Please email us at rawzadesign@gmail.com PLEASE DO NOT FORGET TO MENTION YOUR ORDER ID.

1) Return not accepted if Customer does not like the material or colour of the dress, we suggest that the customer should read the product description before ordering.

2) Return not accepted if customer wants to exchange the dress with different dress (in special cases we deduct a handling and shipping cost for another dress that is 250/- rupees).

3) Return not accepted if customer is not satisfied as we commit to deliver what we have displayed and for the prices we have charged is the best possible.

4) Return not accepted if the product is washed and worn

• The garment should be unused, unwashed and should not have any stains on it. Else we will not be able to do the exchange for that product.

• Any product that need to be exchanged, should be sent back to us. We do not provide reverse pick ups & the second round shipping is paid by customer as mentioned above.

Address for Return:

H3, Industrial Area RIICO
Mansrovar Jaipur - 302020
Rajasthan



Points to Note:

• 10-12% color difference depends on the screen resolution and lights, so same may differ slightly from the pictures.

• If a product is wrongly delivered to you, please send it back to us as we don't have reverse pick up facility, we will refund your courier charges.

• Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.

• Please do put in the note and the shipment copy/bill copy which is there on the parcel. Kindly send the bill copy with the product sent for exchange.

• Please mention your name, address, number, email and order id on the parcel along with the size needed, if possible. Else, share these details while placing the exchange request over email

• For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.

Making a purchase indicates that you have acknowledged, understood, and agree to adhere to above terms and conditions.

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